Little Kickers Canada

Updated September 2025

At Little Kickers Franchising Ltd., we take your privacy seriously. This privacy statement explains what personal data or information we collect from you and from people who visit our Canada website and how we use, store, and protect it.

If you have any questions regarding this statement or our privacy practices, you may contact:

Who We Are

Little Kickers is an international children’s sports education company. Little Kickers Canada is operated under licence by Little Kickers Franchising Ltd., which is responsible for the collection and processing of personal information under Canada’s Act respecting the protection of personal information in the private sector (Law 25). For Canada’s Act respecting the protection of personal information in the private sector (Law 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Little Kickers Canada acts as the data controller for the personal information you provide through our website and services. The person in charge of the protection of personal information for Little Kickers Canada is Rhonan Bland.

What Personal Data or Information We Collect

The personal information we may collect includes:

• Name, address, phone number, and email address of parents or guardians
• Child’s name, age, and date of birth for class placement and safety
• Billing and payment information, although credit/debit card details are processed securely by third-party providers and are not stored by us
• IP address, cookies, and browsing information when you use our Canada website
• Application details when applying for a job, franchise, or training
• Employee information, including date of birth, national identification number, qualifications, and performance reviews
• Franchise applicant information, such as financial details, spousal information, income, and supporting documents

We collect personal information relating to children only with the consent of a parent or legal guardian and solely for purposes related to program administration, safety, and participation.

How We Collect Data or Information

We collect data or information when you:

• Register a child for a class or program
• Make an inquiry about services, jobs, or franchise opportunities
• Use our website, including cookies and analytics tools
• Sign up for newsletters or marketing communications
• Apply for employment or submit a franchise application

How Your Information Is Used

We collect your personal data or information to operate our business effectively and to provide you with information about our services. Specifically, we may use your information to:

• Fulfill obligations arising from contracts with customers or franchisees
• Process inquiries and provide customer support
• Process billing, payments, and refunds
• Maintain class registers and ensure child safety
• Contact you regarding franchise opportunities or services of interest
• Process job applications
• Send newsletters or marketing communications with your consent
• Manage employee relationships, payroll, and legal requirements
• Assess franchise applications

We rely on legal obligations, contractual requirements, and legitimate business interests to process personal information, always ensuring compliance with Canadian privacy law.

Details of Our Processing

1. Prospective Customers

Data held: Name, contact information, inquiry details

Retention: Duration of the inquiry plus up to 5 years

Storage: Limited storage abroad if required under Law 25 safeguards

2. Customers (Parents and Children)

Data held: Parent contact information, child’s name and date of birth, billing information

Retention: Duration of services plus 4 years; financial records retained for 6 years as required by Canadian law

Storage: Payment records stored with providers such as PayPal, Shopify, and WorldPay under Law 25-compliant contracts

3. Job Applicants

Data held: Contact information, CV, application form, interview notes

Retention: Duration of recruitment campaign plus 1 year

Storage: Secure servers

4. Current and Former Employees

Data held: Name, date of birth, contact information, national identification numbers, qualifications, performance reviews

Retention: Duration of employment plus 3 years, in line with employment law

Storage: Secure servers

5. Prospective Franchisees and Franchisees

Data held: Contact details, date of birth, gender, spousal information, financial details, personality assessments

Retention: Duration of the franchise agreement plus 4 years; unsuccessful applications retained up to 12 months

Storage: Secure servers

Who Has Access to Your Information

We do not sell or rent your information. We may share it only with:

• Third-party providers such as IT services, payment processors, training platforms, or marketing tools, who are contractually bound to use the data only for business purposes and to protect it under Law 25
• Legal or regulatory authorities if required to comply with Canadian law

Examples of service providers include NBCMotion, Salesforce, Shopify, PayPal, WorldPay, CyberSource, SkyPrep, Spark Growth, NetGuides, Algoworks, Groe Global, and Synergy. Each must comply with contractual and legal safeguards, including Law 25 requirements for cross-border transfers.

Analytics and Tracking Tools

We may use analytics tools such as Cookiees and Clarity to understand how users interact with our Canada website and improve user experience. These providers may collect information such as device type, browser, session behavior, and geographic location at country level only. This information is pseudonymized, and providers are contractually forbidden to sell or use this data for other purposes.

Transfers Outside Canada

If personal information is transferred outside Canada, we will:

• Conduct a Privacy Impact Assessment as required under Law 25
• Put in place contractual safeguards to protect your data
• Inform you of the transfer and its potential risks

Some service providers are located outside Canada.

Your Rights

You have the right to:

• Access your personal information
• Request corrections of inaccurate or incomplete information
• Withdraw consent at any time
• Request deletion of your data when no longer needed
• Restrict or object to processing in certain cases
• Receive your data in a portable format from September 2024 under Law 25

To exercise your rights, contact [email protected]. We will respond within 30 days, as required by law.

Data Security

We protect your information using:

• TLS encryption for emails and website traffic
• Secure servers located in Canada, with limited transfers abroad under safeguards
• Staff training and role-based access controls
• Monitoring for malicious activity

In the event of a breach presenting a risk of serious harm, we will notify you and Canada’s Commission d’accès à l’information promptly, as required by Law 25.

Google and Your Privacy

Please visit Google’s Business Data Responsibility Site at https://business.safety.google/privacy/ for more information.

Emailing Us

We use TLS to encrypt and protect email traffic. If your email provider does not support TLS, emails may not be protected in transit. Emails sent to us, including attachments, are monitored for viruses or malicious content.

Changes to This Policy

We review our privacy practices regularly and may update this policy as needed to comply with Canadian law. The most recent update date will be posted at the top of this document.

Contact Information

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.